Find the personal gaps you need to overcome to build high-quality relationships with each member of your team. It is a diagnostic, not a test — there is no passing score, and the value lies entirely in the honesty of your responses.
If you complete this for your whole team and scores cluster high for some people and low for others, you have identified your LMX differentiation. The diagnostic question is whether it tracks merit and contribution — or whether it tracks affinity, similarity to yourself, generational comfort, or simple proximity.
You may score high on affect (genuine liking) but low on contribution (actual investment) — warm but not developmentally generous. Each dimension corresponds to different behaviors, and a low score on any one points to a specific area for growth.
The dimension that is lowest across most or all of your direct reports is your personal LMX gap — the relational behavior that does not come naturally to you and that you will need to develop deliberately.
This tool is adapted from The Relationship Factor, which lays out the full science of leader-member exchange, generational dynamics, and human performance improvement — and how to put them to work.
Get the bookReferences.
Gerstner, C. R., & Day, D. V. (1997). Meta-analytic review of leader-member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82(6), 827–844.
Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years. The Leadership Quarterly, 6(2), 219–247.
Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24(1), 43–72.
© 2026 Nathan Chambers. Adapted from The Relationship Factor. This tool may be reproduced for individual leadership development and team use.